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VT Markets Broker Review 2026: All you need to know
VT Markets is an international broker that has been in the industry for nearly 10 years, ideal for traders who want to quickly set up and fund an account to trade from traditional charting platforms like MT4, MT5 and TradingView. It focuses on providing services to retail traders. It offers high leverage, a wide range of instruments and tools to trade, and multiple deposit methods. It also has a loyalty program for its clients and presents a broad variety of account alternatives to better suit the preferences of traders.
However, there are some trust issues that VT Markets needs to improve, while the customer service and support could also be better.
VT Markets is an Australian-based brokerage firm founded in 2015. The company operates over 10 offices worldwide and serves clients from over 150 countries, reporting over 200,000 customer accounts. The broker maintains a presence by participating in events related to the industry, Forex, and financial markets. It is also a sponsor of Newcastle United, a Premier League soccer team, and Maserati MSG Racing in Formula E.
The most popular trading platforms are offered by VT Markets, along with a loyalty program for its customers. The broker is working to expand its services for the retail FX market, aiming to improve the trading experience for its clients. It is regulated by various authorities that oversee its operations in different regions.
Note: When reviewing VT Markets, it is important to emphasize that they operate several entities across different regions, each with varying levels of regulatory oversight, services, and customer experiences. Therefore, for fairness and accuracy, we have based our scoring on the best-performing region for each factor under review. However, there are certain areas where issues have been identified, which are explained in the review to ensure a balanced and comprehensive evaluation. This approach ensures that readers get a clear picture of VT Markets' strengths while being aware of potential limitations depending on their region.
Account Conditions: Withdrawal delays overshadow competitive trading costs
VT Markets offers a range of account types for different trader needs. Raw ECN accounts stand out for their lower costs per trade, incorporating a commission of $6 per lot in addition to the spread. However, there are some challenges with withdrawal processing times, and clients may face fees for wire transfers under certain conditions. On the bonus front, VT Markets provides various promotions, although some conditions, such as minimum trading requirements, can be difficult to meet.
Lower costs in the Raw account
Some delays in withdrawals
Plenty of bonuses, some difficult to achieve
Account Types
There are different types of accounts available for traders to choose from. Retail traders can select between a standard account and a standard swap-free account (Standard STP and Standard STP swap-free). Additionally, there are Raw ECN and Raw ECN swap-free accounts, which offer lower spreads but incur a commission of $6 per lot. Other options include Cent ECN, Cent ECN swap-free, Cent STP, and Cent STP swap-free accounts.
There are no significant differences between these accounts. Clients should assess the options available and choose the one that best aligns with their trading style.
Trades executed through VT Markets' Standard STP account utilize the Equinix fiber optic network. According to VT Markets, it guarantees that all forex traders using the Raw ECN account are trading on the real interbank forex market. This ensures that VT Markets is never the counterparty, thereby avoiding any exposure to conflicts of interest. All VT Markets' Raw ECN accounts are directly connected to a customized fiber optic network.
During our review, we asked customer service for details regarding the differences between the accounts, but we received a response that provided little clarity on the subject. The Raw ECN and Standard STP accounts' differences were minimal in our review. We found lower costs per trade (adding the commission to the spread) in the Raw account.
Account Types | Details |
|---|---|
Standard Account STP |
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Execution type STP swap-free |
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Raw Execution type ECN |
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Raw ECN swap-free |
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Cent Account STP |
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Cent ECN swap-free |
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- VT Markets offers Demo accounts and swap-free (Islamic) accounts.
Cost and fees
Costs and fees vary depending on the account selected.
- Spreads:
For Standard and Cent accounts, spreads are at an industry level for Forex and better than average for commodities and cryptocurrencies.
For Raw accounts (including the commission by converting it to a spread), the difference with the Standard is not uniform or very significant. When incorporated into the price, it can even result in a lower spread than that of the Standard account for certain assets.
During our review, live account spreads during the EU-US session showed no differences between MT4 and MT5 and were approximately: - EUR/USD: 1.2-1.3
- AUD/CAD: 1.8-2.0
- USD/MXN: 34.4
- Gold: 17
- BTC: 1,600
- CL Oil: 3.0
When incorporating commissions as part of the spread, accounts with commissions show higher spreads in commodities (12.48 vs 9.49), lower in Forex (1.9 vs 2.4), and lower in cryptocurrencies (0.08 vs 0.14).
After the review, our assessment is that VT Markets Forex spreads operate at an average level, while in cryptocurrencies, the spreads are generally lower than those of other brokers. In commodities, they are slightly above average.
- Commissions:
Cent and Standard Accounts: No commissions.
Raw Accounts: $6 per operation (per lot), with significantly lower spreads.
Commissions on Specific Instruments: - Indices: $1 per base currency of trading volume
- Soft Commodities: $2 per base currency of trading volume
- US CFD Shares: No commissions
- UK CFD Shares: 0.1% of contract value per side
- EU CFD Shares: 0.1% of contract value per side
- HK CFD Shares: 0.25% of contract value per side
VT Markets’ costs and spreads are at an industry level in most aspects. The trading conditions for major cryptocurrencies are positive, with spreads below industry averages and low swap charges for positions held overnight.
- Swap/Rollover fees: All clients using a VT Markets swap-free account will be charged Standard STP spreads and an admin/agency (Wakeel) fee to cover administration-related expenses. VT Markets offers a swap-free account with zero administrative fees, applicable only in certain countries and regions. They did not provide more information on how the "administrative charge" would be applied to swap-free accounts.
- Inactivity fees: VT Markets doesn’t charge inactivity fees.
- Deposit Fees: VT Markets does not charge any handling fees for deposits.
- Withdrawal Fees: VT Markets does not charge handling fees for most withdrawal processes. There are no fees for the first withdrawal via wire transfer each month; however, a fixed fee of $20 will be charged for each subsequent wire withdrawal request. Fasapay withdrawals will incur a 0.5% handling fee, Skrill withdrawals 1%, and Neteller 2%.
- Other fees: VT Markets informs that there are taxes on share products but does not provide additional information. This may apply to specific products in certain accounts.
For Copy Trading, VT Markets charges performance and agent fees based on chosen options. A management fee is collected to enable the provider to maintain the follower's copy trading actions during the subscription.
Depositing ease
VT Markets states that it offers the following deposit methods: UnionPay Transfer, Mobile Pay, Skrill, Neteller, Fasapay, Vietnam Instant Bank Wire Transfer (only for clients from Vietnam), EU Bank Transfer (only for clients from the EU), Thailand Instant Bank Transfer (only for clients from Thailand), Credit/Debit Card.
Additionally, our review indicates that there are more methods available, including: Apple Pay / Google Pay, Cryptocurrency Deposits, Local Payments, AirTM.
VT Markets does not accept third-party payments. All funds deposited into your trading account must be under the same name as your VT Markets trading account.
Minimum deposit: The minimum deposit that VT Markets generally accepts is 50 base currency, while the minimum withdrawal is 40 base currency. For international bank transfers, the minimum deposit is USD 100.
Currencies accepted for deposits (and withdrawals):
- Fiat: The following currencies are accepted when opening a trading account: USD, AUD, GBP, EUR, CAD, JPY, and HKD (in our review, not HKD). Some accounts just accept USD as a base currency.
- Cryptocurrency: Tether (USDT), Ethereum (ETH), Circle (USDC), Bitcoin (BTC), among others.
Processing times: Deposits through these methods will typically arrive in clients' trading accounts within 30 to 60 minutes. However, deposits via international bank transfer may take longer, ranging from 3 to 7 working days, to reflect in clients' accounts.
User Experience: During our review, the deposit process was straightforward. Once in the Client Portal, you need to navigate to "Funds" and then to "Deposit Funds." From there, the next steps will depend on the method of deposit chosen. You simply have to follow the instructions on the page, which are clear and easy to understand.
We used various methods, and all resulted in a simple configuration and completion process. Once the funds are credited, you receive an email about the status. The money is credited directly to the chosen account for the deposit. In this sense, it does not go to a wallet like other brokers; instead, it goes directly to the account. It is also possible to make transfers between accounts at no cost.
We made a deposit through cryptocurrency with satisfactory results. We deposited using USDT on the TRC20 network. It was credited to the VT Markets account within a minute. There were no extra costs, apart from the 1 USDT fee charged by the TRC20 network.
We also utilized a local method using a local currency. Here, the funds took a few minutes to be credited, which was a pleasant surprise, as sending from a local currency through local methods could typically imply a longer delay; however, that was not the case.
In summary, VT Markets offers a wide variety of deposit options, with the same methods available for withdrawals. This is a positive feature, and the process is simple and quick. No fees or commissions were charged for any type of deposit, as indicated by VT Markets.
Withdrawal ease
The options for making withdrawals are extensive. The withdrawal methods must be the same as those used for the deposit. This means that you can withdraw using UnionPay Transfer, Mobile Pay, Skrill, Neteller, Fasapay, cryptocurrencies, credit/debit cards, among others, as well as local methods. Transfers to third parties are not permitted.
Withdrawals can be requested during the weekend, although it is important to note that processing may take longer due to payment processor issues and the processing times of the financial institutions involved.
To process a withdrawal, you must log into the client portal, navigate to "Funds," and then select "Withdraw Funds." You will need to choose the trading account you wish to withdraw from and specify the amount. After that, you must select the withdrawal method, which has to be the same as the one used for the deposit.
When making your first withdrawal, you will need to go through a "verification required" process. This process involves filling out a form and uploading a document as Proof of Address (POA). Once the document is submitted, approval typically takes between one and three days. If approved, the client will be authorized to make withdrawals.
Within the "Funds" section, clients can review their transaction history, including withdrawals and deposits. A withdrawal will be marked as "completed" once VT Markets finalizes the process.
Minimum withdrawal: The minimum withdrawal is 40 of the base currency, and it varies depending on the method and the region. For certain countries and methods, the minimum deposit and withdrawal amount is 10 USD. For the most accurate and up-to-date information, refer to the Deposit and Withdrawal page in the Client Portal.
Processing times: The funds’ arrival time varies depending on the methods used. While payments returned via an electronic gateway are almost instant, Debit/Credit card and bank wire withdrawals can take between 3 and 7 business days.
User Experience: During our review, we encountered an issue with the client portal while submitting the POA, receiving a "server failed" message despite trying from different devices and locations. Eventually, customer service instructed us to send the document directly to them, assuring us of a response within two to three days. Approximately 15 hours later, the document was approved.
Additionally, we faced a problem with a withdrawal via debit/credit card. Although it appeared as "complete" in the VT Markets client portal, it was not credited. We waited for seven working days as indicated by customer service. When the problem persisted, we contacted them again and received a response that was insufficient and did not provide a solution, even after several weeks. There is room for improvement in communication, timing, and customer support regarding the withdrawal processes, as it is also reflected in feedback across social media.
Bonuses and promotions
VT Markets offers bonuses and a loyalty program, along with other features. Also, each year, they hold trading contests and special competitions.
- Welcome Bonus: A 50% bonus, credited to the amount of the first deposit to the trading account, which must be at least $500 (USD equivalent). Eligible clients will receive a credit bonus of 50% on the first deposit, up to USD 500.
- 20% Bonus: This applies to all deposits, including the first if it is less than $500 or subsequent deposits following the Welcome Bonus. Clients receive 20% of the deposit as credit. The maximum credit amount is capped at USD 10,000 per eligible client.
Key considerations: Credit amounts cannot be withdrawn; however, profits made will be reflected in the account value. Profits generated from using the bonus are available for withdrawal. If you withdraw your original deposit, a partial or full trading credit will be removed from your account accordingly.
Bonuses cannot be transferred between trading accounts. If your account equity falls below the trading credit on your account, the remaining credit may be withdrawn at VT Markets' discretion, which could lead to a stop-out of all open positions.
Note: Eligible countries for the bonus: Argentina, Austria, Belgium, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Guadeloupe, Hungary, Iceland, Ireland, Isle of Man, Latvia, Luxembourg, Marshall Islands, Martinique, Mexico, Netherlands, New Caledonia, Norway, Peru, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom, Uruguay, Wallis and Futuna, Panama, Paraguay. - Active Trader Program: This program is available for Standard STP and Raw ECN accounts but not for US Cents accounts. To qualify, clients must maintain a daily "Eligible Fund" (account equity minus any credit bonuses) greater than USD 5,000 from Monday to Friday. Additionally, clients must complete a minimum of 1.0 standard lots per USD 5,000 in their eligible fund within the settlement week. Only closed trades with FX, Gold, Silver, and Crude Oil held for more than 5 minutes count towards trading requirements. Participation is allowed with more than one account, but these accounts cannot be combined.
Qualified participants receive a reward equal to 0.25% of their Eligible Fund on a weekly basis, credited to the participant’s account every four calendar weeks. The determination of the Eligible Fund is based on the minimum amount within the week, which is then multiplied by 0.25% to calculate the reward. For instance, with an Eligible Fund of USD 20,000, the reward would be USD 50, provided the trading volume requirement of 4.0 lots is met. The trading volume used to qualify for this offer cannot be applied to any other offers provided by VT Markets. - Refer a friend: Receive up to $200 for every referral who registers, funds their account, and completes a minimum of 5 lots in trades within 60 days. The referee is required to make at least one successful deposit via credit card (Visa/Mastercard) or international bank transfer within 60 days of their registration approval. The eligible trading products for this offer include FX, Gold, Silver, and Crude Oil.
Note: If you are from Germany, Denmark, Switzerland, the United Kingdom, Norway, France, the Netherlands, Sweden, Austria, Ireland, New Zealand, Finland, Portugal, Spain, or Iceland, you can receive up to USD 200. If you are from the rest of the world, the reward is up to USD 60. - Loyalty program: VT Markets ClubBleu is a reward loyalty program where traders earn points through trading and making deposits. These accumulated Trade Points can be exchanged for various rewards, including trade vouchers, gift cards, and others. There are three levels with corresponding benefits:
- Silver Tier: Minimum deposit of USD 2,000
- Gold Tier: Minimum deposit of USD 20,000
- Platinum Tier: Minimum deposit of USD 100,000
Upon joining the program, you will automatically be placed in your corresponding category and will be upgraded once you meet the qualifications for that tier. You will be promoted to a higher tier once you meet the qualifications for that tier. Points acquired must be utilized within the next 12 months, as any unused points will expire after this timeframe.
- Vf Racer Challenge: Through the Client Portal, users can also access the VF Racer Challenge, which is a proprietary trading challenge. There is a subscription fee that is refunded with the first payout.
Trading Settings: Flexible leverage and diverse asset offerings
VT Markets says it operates under an STP/ECN execution model, with trades aggregated from major liquidity providers. Our review confirmed that execution was smooth, with only minor or rare issues. The broker offers more than 400 instruments on MT4 and over 1,000 on MT5, covering assets like Forex, stocks, commodities, and cryptocurrencies. Traders can also enjoy flexible lot sizes, with a minimum of 0.01 for most instruments, and leverage of up to 500:1, which varies by asset class and jurisdiction.
Leverage up to 500:1
STP/ECN execution model
Over 400 instruments on MT4; more than 1,000 on MT5
Assets and instruments
The list of assets may vary depending on the jurisdiction. On their website, VT Markets states that for MT4, they offer over 400 instruments, including Forex pairs, indices, commodities, share CFDs, and bonds. For MT5, they assert that they have more than 1,000 instruments, encompassing a wide range of Forex pairs, indices, commodities, share CFDs, and bonds. This applies equally to both Standard and Raw accounts.
During our review, and for our jurisdictions, we were able to choose to trade the following assets: commodities, metals, bonds, indices, forex, stocks, cryptocurrencies, ETFs, and energy. The total number of instruments for MT4 was approximately 260, including 62 currency pairs, 53 cryptocurrency pairs, 23 commodity CFDs, 29 index CFDs and 78 US Equity CFDs, among other assets.
For MT5, the number of instruments was 952, with similar Forex, commodities and cryptocurrency offerings, but a way higher equity offering, with 722 stocks listed from US, the EU and the UK.
Lot sizes
The minimum number of lots that can be opened is 0.01 for Forex, Crypto, Metals, Commodities, and Indices, allowing VT Markets to offer the use of mini and micro lots. However, not all instruments have the same minimum lot size. The distribution is as follows, subject to certain assets having different conditions:
- Forex: 0.01
- Metals: 0.01
- Commodities: from 0.01
- Softs: from 0.01
- Cryptos: from 0.01
- US Shares: 0.1
- Indices: 0.1
- European Shares: 1
- ETFs: 1
Leverage
Leverage levels can vary depending on the client's regulatory jurisdiction. Generally, the leverage levels are as follows (up to):
- Forex: 500:1
- Gold: 500:1
- Silver: 100:1
- Bonds: 100:1
- US Shares: 33:1
- ETFs: 33:1
- Indices: 20:1
- Commodities: 20:1
- Energy: 20:1
- Cryptocurrencies: 25:1
Execution quality
VT Markets states that “as a real STP/ECN Forex broker, we aggregate the best bid and ask prices from deep liquidity pools in the underlying FX market. These prices are provided by the top-tier investment banks, including but not limited to J.P.Morgan, HSBC, RBS, Credit Suisse, Citibank, Nomura, and Goldman Sachs.”
Trades are executed “through the VT Markets' Standard STP account run via the Equinix fibre optic network, ensuring lightning-fast execution on every trade.”
The broker guarantees that there is no conflict of interest on the Forex trading of the customer as the counter-party to the trades are “always the biggest liquidity providers linked to the VT Markets oneZero MT4 Bridge.” VT Markets says “that all forex traders using the VT Markets' RAW ECN account are trading on the real interbank forex market. This ensures that VT Markets is never the counterparty to your trade, avoiding any exposure to conflicts of interest.”
User Experience: During our review, all trades were executed properly, including pending orders, limits, and stops, with only minor and regular slippage in both directions. There were no major issues, aside from some connection problems with the app. During the overnight rollover period, we experienced large gaps and price swings. All the mentioned assets were available at the respective times.
- VT Markets allows hedging, scalping, and algorithmic trading, although there may be restrictions based on geographical location or jurisdiction.
Tools and Resources: Good suite of instruments to enhance trading strategies
VT Markets provides a very competitive offering of well-known platforms such as MetaTrader 4, MetaTrader 5, TradingView and its proprietary VT Markets App. As for extra tools, these are primarily sourced from third parties. The educational content updates can be infrequent. Some reports may also have occasional delays between the app and the website. Despite these issues, VT Markets provides more information, analysis, and reports than other brokers.
MetaTrader 4, MetraTrader 5 and TradingView
Copy trading options available
Good educational, market analysis tools
Trading platforms
Clients of VT Markets can use popular platforms like MetaTrader 5, MetaTrader 4 and TradingView, and the VT Markets app for mobile devices.
- MetaTrader 4: The popular and widely used platform is available for VT Markets clients. It can be used with all its capabilities. Traders can also choose the web version and the MT4 app. The setup with the VT account is quick, and the data is easily accessible. Compared to MT5, MT4 has about 500 fewer assets, although most of these are stocks, as it includes the main and most in-demand assets.
- MetaTrader 5: The MT5 platform is available for VT Markets traders in all its forms, whether for desktop, mobile, or web version, allowing access from anywhere, including mobile devices. This platform offers almost 1,000 assets for trading, along with all the available functionalities. Similar to MT4, the information needed to connect MT5 to the VT account is easily accessible, and the setup process is quick.
- TradingView: VT Markets also offers the possibility to trade using the TradingView interface. This is not through connecting an account from TradingView to the broker, but through a platform provided by VT Markets that utilizes the TradingView interface. Here, traders can use tools and options that are typically only available to users with premium services at TradingView, but at the same time, it is restricted to assets that can only be traded with VT Markets. To use TradingView, you have to simply click on the TradingView option in the client portal.
Additional trading tools
- Social/Copy Trading: Copy trading is available through VTrade, which allows for automated trading via mirror trading, enabling users to replicate trades from other traders or investors known as 'providers.' Followers can benefit from the expertise of more experienced traders. When choosing, traders should be cautious, as many potential providers do not show satisfactory and consistent results over the medium term.
- The broker also offers Percentage Allocation Management Module (PAMM) and Multi-Account Manager (MAM) accounts.
Education
- Learning center: At the VT Markets website, users can find a glossary with the most frequently used terms in the industry, more than 30 articles that range from explaining trading platforms to what CFDs are and how to trade commodities, a complete guide to Forex trading and a section describing how to use MT4. It also offers courses with lessons that cover the basics of Forex and trading, technical tools and other market-related content.
- Podcast: VT Markets produces the "Trader’s Brew Podcast," which features educational content and market-related episodes.
- YouTube Channel: VT Markets has a YouTube channel where you can see company announcements, tips, basic education, presentations of new products, and the Trader’s Brew Podcast.
Other tools
- VT Markets offers tools such as an Economic Calendar, trading signals (provided by third parties), the Market Buzz tool to track market sentiment, and Exper Advisor on MT5.
- It also features different news and analysis sections: daily market analyses (a series of daily reports focused on currencies and key market developments), market forecast (offers a weekly market outlook that indicates potential market directions), and monthly market insights (a comprehensive report that provides a broader view of market trends and expectations).
- Blog: Posts about market developments, portfolios, the economy, and other subjects. It is updated sporadically.
- VPS: It is offered, but not for free.
- VPS Refund Service: It reimburses the cost of a VPS (Virtual Private Server). To qualify for a refund of $25, a trading requirement of 0.5 million notional value is needed, and for a refund of up to $50, a trading requirement of 1 million notional value is necessary.
Trust: Strong regulatory oversight offset by mixed client feedback
VT Markets operates under different regulatory tiers across Australia, South Africa, and Mauritius, offering a range of investor protections. The broker includes negative balance protection, segregated accounts, and a client fund insurance program, which enhances its appeal. However, client feedback remains mixed, with areas such as customer service and withdrawal processes as areas for improvement.
Licenses in Australia, South Africa and Mauritius
Negative balance protection and segregated accounts
Client fund insurance of up to $1M
Regulation tiers and alerts
Regulation tier | Country-entity | Specifics |
High-tier regulation (strong investor protection) | Australia, Securities & Investments Commission (ASIC) | VT Global Pty Ltd, licence number 516246 |
Mid-tier regulation (moderate investor protection) | South Africa, Financial Sector Conduct Authority (FSCA) | VT Markets (Pty) Ltd, license number 50865 |
Low-tier regulation (minimal investor protection) | Mauritius, Financial Services Commission (FSC) | VT Markets Limited, licence number GB23202269 |
Note: The regulation depends on the client's residence. The services for VT Markets are not provided to residents of certain countries, including the United States, Singapore, Russia, and jurisdictions listed on the Financial Action Task Force (FATF) and global sanctions lists.
Other protection
- Negative balance protection: VT Markets offers Negative Balance Protection, ensuring that its trading systems are designed with safeguards to protect clients from encountering negative balances during normal market conditions.
- Segregated accounts: The broker says it maintains funds in segregated accounts, which are separate from the company’s operational accounts.
- In October 2024, VT Markets announced the launch of its Client Fund Insurance, offering coverage of up to USD $1,000,000 for all eligible clients.
According to the broker, the insurance policy is automatically applied to new and existing clients at no additional cost, providing protection against financial insolvency risks. The insurance is organized through Willis Towers Watson and underwritten by Lloyd's of London syndicates. However, it remains unclear which clients are eligible for this coverage and how they are insured.
Reputation
Publicly available ratings place VT Markets below the industry average, indicating a reputation that requires improvement. Client feedback is mixed with complaints, frequently focusing on withdrawal issues, which we also experienced. Focusing on customer service, asset information transparency, and streamlining the withdrawal process would likely enhance their standing.
Customer Service and Support: 24/7 availability with room for improvement
VT Markets offers 24/7 customer support through a chatbot, email, and WhatsApp. While response times are generally quick, particularly for simpler inquiries, the quality of assistance can fall short when dealing with more complex issues. Despite being responsive, the support team often struggles to fully resolve technical or intricate issues, leaving room for improvement in handling more advanced concerns.
Availability 24/7
Quick response times
Little help is provided when faced with complex issues
Support availability
VT Markets offers customer service that is available 24 hours a day, seven days a week, through a chatbot and email. Additionally, support is available via WhatsApp through a dedicated representative.
The chatbot and the webpage are available in the following languages: English, French, Spanish, Portuguese, Italian, German, Turkish, Polish, Arabic, Farsi, Hindi, Indonesian, Malay, Filipino, Vietnamese, Korean, Japanese, Thai, Simplified Chinese, and Traditional Chinese.
Still, the quality of the Spanish site is not very impressive; it is evident that it was created using automated translation with minimal subsequent revision. The chatbot seems to operate using translation, and the human responders also appear to rely on a translation model.
Usefulness
During our review, the response time was quick, with minimal wait for the chatbot. Emails were answered in under three hours, except on weekends when the response time was longer.
However, the challenge with customer support was that despite their availability and willingness to help, they often could not adequately address our questions, especially if they were complex and not already answered on the website. For technical inquiries, customer service aided but did not resolve issues directly. When greater technical assistance was needed regarding the withdrawal, the information provided and the follow-up were unsatisfactory.
User Experience: Fast account opening, useful app
VT Markets offers a seamless and fast account opening process that takes less than 10 minutes. The mobile app, which is user-friendly and fully functional, allows users to manage their accounts, view market data, and execute trades with ease.
User-friendly platforms
Very quick account opening process
Functional and easy-to-use app
Mobile App friendliness
The proprietary VT Markets app allows users to manage all accounts opened with VT, whether they are Standard, Raw, MT4, or MT5. With the app, you can access assets, price variants, charts, and watchlists. Users can open positions and view orders in the 'Orders' section, where they can also edit them. Notifications can be set up to receive news and updates regarding your positions. You can customize the app to suit your preferences.
From the app, the client can make deposits, get information about VT Markets products, access market news (powered by FXStreet), an economic calendar, insights (quick market analysis powered by Trading Central), a newsletter with daily updates, and a “Learn” section featuring user guide videos. Additionally, it offers copy trading options and a “Strategy” section to search for strategy or signal providers.
During our review, we found that the app facilitates all necessary operations and provides access to relevant information, featuring visually appealing charts. However, we also encountered sporadic connection issues and needed to restart the app.
Account opening process
VT Markets offers a quick and straightforward setup process: opening an account took less than 10 minutes. Still, the process lacks comprehensive general information. Clients must refer to the Client Agreement to determine the governing regulatory body, while information regarding available products and leverage levels is also limited.
Final Thoughts
VT Markets appeals to traders who prioritize fast account opening, diverse deposit options, and favorable cryptocurrency trading conditions. The availability of MT4, MT5, and TradingView is a plus for those who prefer chart-based trading. The mobile app, offering comprehensive trade management across multiple accounts, is another advantage.
The client portal is intuitive and user-friendly, facilitating seamless navigation, deposits, and withdrawals. Opening new accounts is remarkably simple, a benefit for traders requiring multiple accounts.
The broker provides a variety of deposit methods, including local options. Trading conditions are generally favorable. While the range of assets is smaller than that of some competitors, VT Markets offers the most commonly traded instruments. It also offers educational content and trading tools, which, while not exceptional, may be helpful for some traders.
While VT Markets offers a wide range of bonuses, these are provided as credit and restrict the ability to transfer funds between different accounts, significantly limiting their practical benefit.
Deposits are straightforward, yet funds are directed to individual accounts instead of a centralized wallet. This lack of a general wallet, coupled with the complexity of internal transfers, complicates fund management.
Customer support is consistently available and easy to access, but the quality of responses varies. Interactions with the dedicated support agent may feel automated, resembling chatbot responses.
Finally, client feedback is mixed with complaints, frequently focusing on withdrawal issues that we also experienced. Publicly available ratings place VT Markets below the industry average, indicating a reputation that requires improvement. Focusing on customer service, asset information transparency, and streamlining the withdrawal process would likely enhance their standing.